Terms & Conditions

1. Services Provided

We offer life coaching services designed to support personal development, self-awareness, and behaviour change. Coaching is not therapy or medical treatment and does not diagnose or treat mental health conditions.

All services are delivered in good faith, using evidence-informed practices rooted in behavioural psychology and coaching methodology.

 

2. Client Responsibilities

By using our services, you agree to:

• Be honest and open during sessions

• Commit to taking responsibility for your own growth

• Attend scheduled sessions on time

• Provide at least 24 hours’ notice for cancellations or rescheduling

You understand that your results depend on your effort, commitment, and willingness to engage with the process.

 

3. Fees & Payment

All fees are outlined clearly before booking. Payment is due prior to or at the time of service, depending on the package.

Accepted methods: e-transfer, cash

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Packages must be used within the agreed-upon timeframe unless otherwise arranged. Fees are non-refundable except as required by law or under special circumstances approved by the coach.

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4. Cancellation & Rescheduling

We require at least 24 hours’ notice for any cancellations or rescheduling. Missed sessions without notice may be charged in full. In the event of emergencies or unforeseen circumstances, accommodations may be made at the coach’s discretion.

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5. Confidentiality

All client information shared during sessions is confidential and stored securely, within the limits of Canadian law. Confidentiality may be broken only when:

• There is a risk of harm to you or others

• Abuse or neglect is disclosed

• Disclosure is required by court order

• You provide written consent

 

6. Disclaimer of Guarantees

Coaching results vary from person to person. While we are committed to supporting your goals, we make no guarantees about specific outcomes. Coaching is a collaborative process, and your progress depends on your actions and decisions.

 

7. Intellectual Property

All content on this website, including text, graphics, branding, and resources provided in coaching sessions, are the intellectual property of Change of Behaviour: Life Coaching. They may not be copied, reproduced, or distributed without written consent.

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8. Limitation of Liability

To the fullest extent permitted by law, Change of Behaviour is not liable for any indirect, incidental, or consequential damages resulting from your use of the services. You agree to use the services at your own risk.

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9. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes will be resolved in accordance with these laws.

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10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes constitutes your acceptance of the revised Terms.

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11. Contact

If you have questions about these Terms, please contact:

Matt Chiasson
Change of Behaviour: Life Coaching
matt@changeofbehaviour.com
Toronto, Ontario, Canada