Privacy Policy
​​The services provided by Change of Behaviour: Life Coaching are not a substitute for professional mental health care, medical advice, diagnosis, or treatment. While I am trained in behavioural psychology and certified as a life coach, I am not a licensed psychologist, psychiatrist, social worker, or medical doctor, and I do not provide psychotherapy, counseling, or medical services.
Coaching is a professional partnership designed to help clients reach personal and professional goals through self-discovery, accountability, and action-oriented strategies. It is distinct from mental health counseling or therapy and does not diagnose or treat mental health conditions.
By engaging in coaching services, you acknowledge and agree that:
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You are responsible for your own physical, mental, and emotional well-being, decisions, and actions.
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Coaching is not intended to diagnose, treat, or prevent any medical or mental health condition.
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If you are experiencing severe psychological distress, suicidal thoughts, or a mental health emergency, you should contact a licensed mental health professional or call emergency services immediately.
All information shared during coaching sessions is kept confidential, within the limits of the law. Exceptions may include situations where there is a risk of harm to self or others, disclosure of abuse, or as otherwise required by law.
Change of Behaviour: Life Coaching and Therapy and its owner shall not be held liable for any actions or outcomes resulting from coaching sessions. All decisions and actions taken are solely the responsibility of the client.
By participating in coaching, you agree to these terms and acknowledge that you have read and understood this disclaimer.
Privacy Policy
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Effective Date: 05/10/2025
At Change of Behaviour, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with Canadian privacy laws (PIPEDA).
What Information We Collect
We may collect personal information such as:
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Your name, email address, and phone number
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Coaching intake form responses
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Session notes (if applicable)
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Scheduling and billing information
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Any additional information you choose to share with us
How We Use Your Information
We use your information to:
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Schedule and deliver coaching sessions
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Communicate with you about services
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Customize your coaching experience
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Process payments
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Maintain secure records as required by law
Consent
By using our services, you agree to the collection and use of your information as outlined here. You may withdraw your consent at any time by contacting us at matt@changeofbehaviour.com
Confidentiality & Security
Your information is kept secure and confidential. We use encrypted digital systems and locked storage to protect your privacy. We may break confidentiality only if:
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There’s a risk of harm to you or someone else
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We are required by law to disclose information
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You provide written consent
Sharing Your Information
We never sell or rent your personal information. We may share information only:
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With your explicit consent
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To comply with legal requirements
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With secure service providers (e.g., payment platforms) who follow strict privacy guidelines
Your Rights
You have the right to:
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Request access to your personal data
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Correct or update any inaccurate information
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Request deletion of your information, where legally applicable
To make a request, please contact us at: mattdchiasson@gmail.com
Data Retention
We keep your data only as long as necessary to Provide our services and Meet legal and regulatory obligations. After that, data is securely deleted or anonymized.
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Website Use & Cookies
Our website may collect non-identifiable info such as browser type, IP address, or cookies to improve your experience. You can manage or disable cookies through your browser settings.
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Contact Us
Questions or concerns? We’re here to help.
Matt Chiasson
matt@changeofbehaviour.com